Claims

The problem notification must be submitted electronically to Airflo, immediately after discovery of the damage or at least within 24hrs of shipment arriving at its final destination. The airlines (carriers) allow for a longer time frame but it is our experience if Airflo is given immediate notice and therefore the opportunity to work with you and us with the carriers, we have a much better success rate at resolving a potential claim.

If it is obvious that a claim is situation has occurred a pre-claim notification can be electronically submitted to your commercial contact at Airflo and the Airflo claims department [email protected].

This can be done on a company letterhead indicating the Master Airway Bill number, Shipper, Consignee, Pieces, Kilograms and brief description of the damages / discrepancies which occurred.